Frequently asked questions
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Frequently asked questions

How do I contact and book with

Telephone: 0207-1297-3090747-9310-252

Email is the most effective way to contact us, as our response rates are very quick and there are no busy dialling tones. We also accept telephone bookings.

Booking is simple and there are several ways to do it.
Book online using our booking server and secure credit card payment facilities.
Call us and one of our representatives will take your booking.
Our telephone booking lines are open 24/7. If your call is not answered, please leave a message and we shall call you back during office hours.

Do you have availability and will the price change?

You will receive a quote which will confirm availability and you may proceed with the booking. Prices are subject to change depending upon seasonality and demand. 
Can I book for more than 31 days?

Yes, you can book for more than 31 days, for that just talk to one of our advisor.


Can I make a last minute booking?

Online bookings can be made up to 1 hour before the meeting time that a customer requests.

How do I make an online booking?

1. Simply enter the Departure Drop-Off Time and Date, and the Return Landing Time and Date. You then click the blue "Submit" button. This retrieves the quote.
2. The quote is then displayed, if you wish to proceed then click the blue "Book" button. 
3. Enter your details (Name & Address, Contact Details, Vehicle Details and Journey Details) and then click the "Next Step".
4. A summary of your details is displayed, and then you click the "PROCEED TO PAYMENT". 
5. Follow the on screen instructions to enter your payment details. 
6. You will receive a confirmation in your e-mail.
What will I receive after I have made my booking?

You will receive an e-mail confirmation of your booking which has a full summary of your travel, vehicle, and contact details together with simple instructions on how to use the service. Please print this for your reference, alternatively note down all the relevant details.

I have not received my confirmation email, what should I do?

1. Check your junk email.
2. Ensure that you check the appropriate email account that you entered when you made the booking. 
3. Sometimes mail servers have problems thus delaying the delivery of emails. If after a reasonable amount of time you have not received a confirmation, then please call or e-mail us.

What is the 0207 telephone number for?

This telephone number is strictly for enquiries and bookings only between 05:00 and 23:00 however, we operate 24/7. It is not for customers to contact us when arriving or returning to the airport. Customers must call the Mobile Contact Number as contained within their confirmation e-mail.

What telephone number do I call for the performance of the service on the day? 

Customers MUST call the Mobile Contact Telephone Number which is contained within the confirmation e-mail. It is the customer's responsibility to ensure that they have this in their possession. We do not publish this telephone number on the website.

What do I do on the day of my booking?

Ensure that you follow the instructions as set out in confirmation e-mail (which you will receive as soon as you make an online booking) to ensure that you receive a smooth service.

Do you serve all the Airports?

Yes provide service at Heathrow,Gatwick, Luton,Stansted,Bristol,Manchester Airport .

Does your service accommodate departure and arrival from different terminals?

Yes we service all terminals and accommodate customers who leave from one terminal and return to another, at no additional charge. Please select the relevant terminals when you make your booking.

How late can I make a booking before my departure?

We can accept telephone bookings up to 1 hour before a requested meeting time. Internet bookings can only be made more than 2 hours in advance of the departure car drop-off time.

How do I let know if my flight is delayed?

We are well aware that flight times can vary dramatically. Our staff will monitor our customer's flights and inform drivers of any delays. We will be on hand to take your call, so do not hesitate to phone us on the valet parking mobile contact number as detailed on your booking confirmation.

When do I call Compare the airport to get them to deliver my car?

Call the valet parking contact number as detailed on your booking confirmation after you have collected your luggage. We will bring your car to the pre-arranged point at the terminal building. Please see your booking confirmation for detailed instructions.

How secure is the car park?

The car park has applied for Park Mark which will be given by the Safer Parking Scheme after a risk assessment. It is secure with CCTV, alarms, security fencing and lighting, 24 hour security guards which patrol our car park.

Are you insured?

Vehicles are insured whilst being driven, car jockey policy is in place to the value of 50,000 pounds for any one vehicle. Insurance reverts to your policy whilst parked or stationary (as with all other airport parking facilities). 

When do Compare the airport take my payment?

Compare the airport will deduct the full amount of the payment from your card at the time of the booking. If your payment fails authorisation then we shall contact you to ensure that the payment is processed.

Do you provide a VAT receipt?

Your booking confirmation acts as your VAT receipt as it has all the necessary parts required by HMRC.

My travel plans have changed can I amend/cancel my booking?

Amendments to bookings will be fully accommodated to our best ability. Call or e-mail us to confirm your new travelling times. Please note our cancellation policy and charges may apply when bookings changes cannot be accommodated. Please consult our terms and conditions for these charges.

What is the cancellation policy?

All cancellations, for whatever reason, are subject to a minimum £40 administration charge. will provide a refund to the value of your booking less the £40 administration charge. Please Refer to Terms and Conditions 

What are your surcharges?

There is a surcharge of £10 for each additional day for bookings if the booking has already commenced. Prior to the commencement of the booking, any additional days would be added on to the total as if the booking were made as one single booking.

Do you offer a valet cleaning service?

We do offer this service. Please call to book.